SXM Media LLC
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Refund and Cancellation Policy

Last updated: November 14, 2026

1. Digital Product Policy

Due to the nature of digital products sold by SXM Media LLC, all sales are generally considered final once the product has been downloaded or accessed. SXM Media LLC encourages you to review product descriptions carefully before making a purchase.

2. Eligibility for Refunds

SXM Media LLC may consider refunds in the following circumstances: the product was not delivered as described, a technical issue prevented access to the product, or a duplicate purchase was made in error. Refund requests must be submitted to SXM Media LLC within 7 days of purchase.

3. How to Request a Refund

To request a refund from SXM Media LLC, please contact our support team with your order number, the reason for the refund request, and any relevant supporting information. SXM Media LLC will review your request and respond within 3–5 business days. You may also call us at 440-877-6203.

4. Cancellation Policy

For one-time purchases on SXM Media LLC, cancellations are not applicable once payment has been processed and product access has been granted. If you have not yet accessed the product, please contact SXM Media LLC immediately to discuss cancellation options.

5. Approved Refunds

If your refund request is approved by SXM Media LLC, the refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider. SXM Media LLC is not responsible for delays caused by financial institutions.

6. Non-Refundable Items

Certain products on SXM Media LLC may be explicitly marked as non-refundable at the time of purchase. These include promotional items, discounted bundles, and products that have been fully downloaded and accessed from SXM Media LLC.

7. Contact SXM Media LLC for Refunds

For all refund and cancellation enquiries, please reach out to SXM Media LLC's support team through the contact information provided on our website or by calling 440-877-6203. SXM Media LLC is committed to resolving all issues fairly and promptly.